T-Mobile indefinitely delays new trade in program that was supposed to start October 16th،
But T Mobile plans to make things easier for those trading in a device to help reduce the price of purchasing a new phone. The company will begin proactively sending “physical return kits” to customers with deferred exchanges. These kits include everything needed to send the trade to T Mobile including shipping materials, instructions and a return shipping label. Frontline experts will be able to send a kit to T Mobile subscribers on request.
T-Mobile improves its redemption system for subscribers
T Mobile also says its new system will send easier-to-understand notifications to subscribers making a trade. Device return times and status updates will also be communicated to customers. This all sounds good and the new program was scheduled to start last Monday, October 16th. However, the carrier has chosen to delay the launch of the new and improved redemption program indefinitely.