T-Mobile subscriber accuses the carrier of adding lines to his account without permission،
A
TMobile the subscriber left a friendly reminder on
Reddit tell a friend
TMobile subscribers whose accounts they must check to ensure that the operator has not added additional lines without authorization. The Reddit user, whose username is “craigawoo”, said he was “shocked” to find that his account contained two phone numbers. When he called
TMobile to cancel his account he had to deal with a recorded line but was told the account was canceled and that was that.
You can imagine his surprise and anger when he noticed T-Mobile kept withdrawing money from his account. So he called TMobile again and was told everything was fixed. A month later, TMobile he was always withdrawing money from his account. He tells us what happened next. “I called back and explained that my account had not been canceled. They apologized up and down. I was somewhat relieved. Weeks later, they STILL withdrew money from my account! I was furious. That's when they told me I had to go to the store to cancel.”
Ultimately, the carrier offered the customer a $200 gift card as a refund, although the customer claims that TMobile took $460 from him. But perhaps we only hear one side of the story. A Redditor with the username “Electronic-Quail4464” insinuates that he is a TMobile representative and places the blame on the carrier and the customer.
T-Mobile store in New York
“We see a lot of this in stores, and there is usually blame placed on both our CARE team and the customer, not only for misunderstanding the account cancellation process, but also for not doing so. proof of due diligence or personal responsibility to ensure. “it actually happens”, the TMobile the representative wrote. “They also lack the intelligence to provide proper follow-up to ensure the process is conducted correctly.”
He adds: “You have no idea how many absolute idiots we have to deal with on a regular basis who have no idea of reality when it comes to their accounts. Expectations couldn't be lower and they still regularly not met. Incredible.
We note that the TMobile the representative did not respond to the first complaint filed by “craigawoo”, namely that TMobile added a second line to his account without authorization. Even if the customer was partly responsible for the carrier's failure to cancel their account (and this is just a guess on the part of “Electronic-Quail4464”), we would be curious to hear their theory on how whose additional line ended up in the subscriber's account without authorization.
We can learn something from this thread. Always check your wireless account to ensure charges are not being added for lines, devices and accessories you did not order. And if you want to cancel your service, be sure to tell the representative on the phone exactly what you want. Obtain a cancellation number if one exists. Otherwise, you might find yourself in the same situation as “craigawoo”.