Charging issues plague Pixel Watch 2 and Google reportedly knows

Many Pixel Watch 2 users are experiencing charging issues, causing frustration within the Pixel community. Reddit threads are full of complaints about the smartwatch not charging. Some users say their watches charge intermittently, while others report no charging at all.

A determined user’s exploration revealed that Google is aware of the situation. The individual said that after contacting customer service, they were informed that this was an ongoing issue. The user made several attempts to resolve the issue themselves, from ordering a new charging cable to testing multiple outlets, to no avail. Fortunately, after persistent effort, the user was promised a replacement for their faulty device. Pixel Watch 2 through Google live chat support.

However, the journey hasn’t been easy for everyone. A considerable number of users are still in the dark, awaiting feedback from Google regarding non-billing Pixel Watch 2 units. One user commented: “The cable seems perfect and connects well to the watch, but it just won’t charge. Several chargers were tested. The support response? They said they would return after consulting with their superiors. Still waiting.“Others shared similar sentiments, with some lamenting that Google Support went silent after initial contact. The root cause of the problem remains elusive: is it the charger that came with the Pixel Watch 2 is it faulty, or are some watch units themselves faulty?

Google’s official support page advises users to make sure the charger and watch are properly aligned. THE Pixel Watch 2 has a specific docking method and incorrect alignment could prevent loading. Additionally, the cleanliness of the watch back and the condition of the charging pins are also factors to consider. Some users also reported that they got better results by switching to a different charging brick.

For those facing this charging issue, the recommended route is to contact Google Support directly. A distinction is made by affected users: it is better to communicate with Google Store support agents rather than the Watch team for a faster resolution. (Via Android Authority)