Saturday morning we told you about an AT&T subscriber who posted on “X” that she had been refunded $52.50 due to the massive nationwide outage AT&T subscribers were facing. face Thursday morning. We also suggested that AT&T subscribers had nothing to lose by requesting a certain amount of credit due to the outage, which AT&T said was due to an incorrect process used to expand its network.
On Thursday afternoon, AT&T said: “Based on our initial review, we believe today's outage was caused by the application and execution of an incorrect process used as we developed our network, and not by a cyberattack. We are continuing our evaluation of today's outage to ensure we continue to provide the service our customers deserve. »
Reuters reported Saturday evening that AT&T would provide bill credits to consumers affected or “potentially” affected by the outage. The third largest wireless provider in the country after the leader
Verizon and second place
T Mobile, AT&T's 5G signals cover 290 million Americans, many of whom had to go 10 hours without making or taking a call or sending and receiving a text message. AT&T said Saturday that it did not have an estimate of how many of its subscribers were affected by the outage.
AT&T will credit affected subscribers for Thursday's outage
AT&T announced Saturday that it would provide affected customers with a credit for the average cost of a full day of wireless service. A company spokesperson said: “We recognize the frustration caused by this outage and know we have let many of our customers down,” the company said. “We are also taking steps to prevent this from happening in the future.”
Several US agencies are investigating the incident, including the FCC and the US Cybersecurity and Infrastructure Security Agency (CISA). The wireless provider said it did not believe the outage was caused by a cyberattack.
In 2021, regulators reached a $19.5 million settlement with T Mobile following an outage that lasted more than 12 hours in June 2020 and resulted in more than 20,000 911 calls being missed. The FCC found that during that outage, more than 250 million calls were called 911. T Mobile subscribers failed and 41% of calls used T MobileThe network during the outage failed to connect.
This is similar to what happened last Thursday when calls to AT&T subscribers from T-Mobile and Verizon customers failed to direct some Verizon and T Mobile subscribers to report that their operator's network was also down while only AT&T's network was experiencing a problem.
