AT&T credits customer $52.50 for Thursday’s fiasco; you can ask for a credit too،
A day after Thursday's massive outage, which AT&T said was caused by “the application and execution of an incorrect process used in expanding our network, not a cyberattack.” AT&T subscribers could be lining up to receive a discount on the incident. To recap what happened, as of Thursday morning, AT&T and the MVNOs that rely on the AT&T network were down. Subscribers could not make or receive calls or send text messages.
When customers of other majors and non-AT&T MVNOs tried to call their friends, family, and colleagues on AT&T, they were unable to get through, leading those customers to falsely report to DownDetector that their wireless phone company was down. So when many people on the East Coast woke up Thursday morning, it seemed like the entire U.S. wireless industry was down, although only AT&T was experiencing an outage among the majors.
In addition to wondering when the outage would end, AT&T followers on social media platforms had discussions about whether they would receive credit due to the inconvenience caused by the outage for AT&T and its MVNOs. On Redditan AT&T customer tried to guess what the answer would be if he asked the carrier to credit him for network downtime on Thursday.
At least one AT&T subscriber requested and received credit
“I know the answer will be 'LOL…Yeah, good luck,' but AT&T needs to seriously consider the impact this outage has had on customers and at least offer a credit on the February statement. Even if it C “It's a 1/29 (3%) discount for the day we were down, assuming they can get it back today, we're paying for a service we're not getting,” one user said from Reddit.
On “X”, a sprinter named K.Mickens tweeted“A crazy national outage?! AT&T better give us a credit next month.” USA today asked AT&T on Thursday and Friday whether it would provide a credit or discount to subscribers and on both days a spokesperson did not discuss that issue. However, at least one AT&T subscriber with the username “ZillaLady” said on “X” that her account was credited with $52.50 because of the breakdown. Her tweet ends with the words “It never hurts to ask,” suggesting that she did.
If you subscribe to AT&T, it doesn't hurt to call the carrier and ask for credit. The worst thing they could say is “no”. Let us know what happens if you apply for credit with AT&T by telling us your story in the comments section.
