Pixel 8 Pro users find a screen defect that nets them a replacement unit from Google،
Some Google Pixel 8 Pro users are lining up to receive a replacement unit as some users complain that their unit’s screen has a pink or yellow tint instead of white. Unwanted colors appear at the top and/or sides of the screen when the phone is locked. This issue appears when the Always On display setting is enabled. Once the screen is unlocked, the screen color returns to normal. You can see if disabling AOD helps by going to Settings > Display > Locked screen and deactivate Always show time and information.
The problem appeared on
Pixel 8 Pro units running the stable version of Android 14 and the
Android 14 QPR1 beta; some cite this as a sign that the problem is with the hardware and not the software. And because pink and yellow hues appear on the
Pixel 8 Pro and not the Pixel 8, it’s possible the bug has something to do with the variable refresh rate on the Pixel 8 Pro which uses LTPO to reduce the refresh rate from 120Hz to 1Hz depending on the content on the screen. THE
Pixel 8 does not have this technology.
When the Pixel 8 Pro screen goes down to 1Hz and AOD is enabled, pink and yellow tints appear on the screen.
Less active content such as messages, emails or photographs reduces the refresh rate of the phone and in a dark environment, when the screen goes into low refresh mode, unwanted tints are more likely to appear. According to
Android Fontsome
Pixel 8 Pro Users complaining about this issue online managed to convince Google to send them a replacement unit. And don’t forget that the phone was released about a
week ago so it’s still under warranty.
The Always On screen fonts have turned pink on this Pixel 8 Pro
A
Reddit The user explained their theory by saying that at 1Hz it might be difficult for the Pixel to display white at 1Hz because other colors might be more dominant. This particular Redditor says: “I’m sure this isn’t a flaw, just a limitation of current technology.” Most
Pixel 8 Pro Users suffering from this problem would disagree. If this happens to you, call
Google and request a replacement if you are unhappy with your current device.
Don’t hang up your call to Google until you get an RMA number and the promise that a new unit is arriving.
Another Reddit user sums it up perfectly. “This is caused by the screen refresh rate. As soon as the refresh rate drops to 1Hz, which happens a few seconds after the AOD appears, the problem occurs. The darker the ambient light. , the more you can see it. Just enter a dark room, turn on AOD, wait a few seconds and you will be able to see it, no matter what wallpaper or theme you are using.
Get a replacement Pixel 8 Pro because this problem is not a sure thing. A Pixel 8 Pro Google informed the user that a pink/yellow tint change was expected. It’s funny, but we didn’t see Google mention this at the Made by Google event earlier this month to showcase the Pixel 8 double. If you feel like you deserve a new unit, don’t give in; keep moving up the chain of command until you find someone who can authorize a replacement unit.
Whatever you do, don’t allow the company to trick you into saying a tint is expected on the screen or try to get you off the phone by telling you to wait patiently for a software update. Two Reddit subscribers said Google told them the only thing it could do was replace their faulty device. Pixel 8 Pro units. This is not a software issue and even some Google representatives agree. Don’t hang up until they give you an RMA number and promise to send you a replacement unit.
