Google streamlines warranty and out-of-warranty replacements for Pixel Watch and Pixel Watch 2

Google streamlines warranty and out-of-warranty replacements for Pixel Watch and Pixel Watch 2،

Accidents happen, and for those of us who carry technological devices with us at all times, these accidents can often become very costly. This becomes even more impactful when the piece of technology involved is no longer under warranty or when you have to jump through hoops to get a warranty repair or replacement. Fortunately, Google is doing something and simplifying this process in both scenarios when it comes to the Pixel Watch.

According to an announcement made today in the Google Pixel Watch Help CommunityGoogle will now provide the original Pixel Watch users – whose watches are no longer under warranty or have damage not covered by the warranty – have the opportunity to purchase a replacement watch at a reduced price.

This discounted replacement unit won't include a charging cable or watch bands, and you'll need to contact the Google Pixel Watch customer service team directly to initiate the process. It doesn't matter if you didn't buy the watch directly from them; they are always your preferred contact for this assistance. At the moment there is no indication in Google Support Documents the cost of replacing the units.

Google Streamlines In-Warranty and Out-of-Warranty Replacements for Pixel Watch and Pixel Watch 2

Image source: Google

Pixel Watch 2 replacements get a much better option

However, for those who own a Pixel Watch 2 (second generation) in the US, Europe, Middle East and Africa, things get a lot easier. Google now offers a more streamlined, self-service mail-in replacement process that can be initiated online without having to speak directly to someone from the Google Pixel customer support team.

This process involves filling out a form in the “Repair” section of the Google Store, which will ask you to enter the serial number or IMEI of the device. Once you accept the terms of the mailing option and confirm the delivery address and payment method (and once the broken device is received by Google), a new device will be sent to you.

Although the version of Pixel Watch that requires repairs or replacement makes a big difference in the type of service you'll receive, it's good to see Google streamlining the procedure. In the past, users had to physically visit a Google Store or contact the support team, which could require sacrificing several hours of your day to resolve the issue. Now things get a little easier.