Samsung’s response to Galaxy S24 camera complaints explains why some think of it as a downgrade،
The Galaxy S24 series is now available and while most users and reviewers are happy with the handsets, there have also been a few complaints, which is natural for a new device. Some issues may be attributed to bugs and others may be related to inherent hardware issues. Others, like the Galaxy
S24 Ultra's quiet screen and seemingly lower quality photos, are more about perception.
Many users have complained about the
Galaxy S24the camera is on
Samsung Community Boards And
Reddit. According to them, the new phones produce lower quality photos than their predecessor, with some going so far as to say that the new generation constitutes a downgrade compared to previous models.
I'm really enjoying the phone so far – great battery, great screen, great speakers, etc., but man, the camera is SUPER disappointing… Especially after all the review hype. The photos are super overexposed, grainy and just plain bad quality.” – Reddit user Riodejaniro
In response to complaints, a
Samsung moderator said the company is working toward more natural-looking photos with its new phones.
Although
Samsung makes some of the best camera phones on the market, not everyone is a fan of its tendency to overprocess photos. As we note in our Galaxy S24 Ultra review, Samsung seems to have toned things down a bit for a more realistic and accurate look.
This is the reason why the photos are different from those produced by older generations.
Photos look softer and flatter, and that could be why there are so many complaints about the camera.
Samsung advised users to enable optimal shooting for each scene for better clarity. The company also urged users to send it photos they are unhappy with for analysis.
The company hinted that it would issue a fix if it “deems it necessary.” This implies that he hopes the camera will grow on you. Otherwise, if enough people complain, the South Korean giant will likely release a software update for sharper, more vibrant photos, which many Samsung users are accustomed to.
