Samsung refuses to exchange defective Galaxy S24 Ultra units as consumers lose pre-order discounts،
Some Samsung Galaxy S24 Ultra users are complaining about seeing a thin green line extending vertically across their phone's screen. Another variation of the same bug includes the thin vertical green stripe combined with a thin white line extending horizontally across the screen. We have seen complaints about this on the
Samsung Community Forum where user Qu1JcMmaCO complained that his
Galaxy S24 Ultra presented a vertical green band and a horizontal white band.
The lines appeared while the user was watching YouTube and also appeared on the
start screen. The user called
Samsung Care+ and even though they admitted that it was a manufacturing defect, Samsung did not exchange the device for a new one and insisted that the device be returned and then redeemed. This would result in the user losing any pre-order discounts they received. Samsung ultimately asked the phone's owner to complain to T-Mobile.
Samsung Galaxy S24 Ultra with screen defect
On
Redditanother
Galaxy S24 Ultra The owner had the same problem and was told that Samsung would not take any responsibility because it was a “Verizon problem.” The first one
Verizon The store he went to tried to turn the situation around and blamed the owner for causing the lines. Giving up, he went to another Verizon store where he was told that
Verizon would do everything it could “to absolve itself of any liability relating to the provision of the guarantee”.
Eventually the owner of the phone bought another one Galaxy S24 Ultra unit of Verizon returning the one with the defective screen. The only problem was that the defective unit was purchased with a trade-in and this Reddit follower is worried about getting screwed by Verizon.
Galaxy S24 Ultra with vertical green line defect
So far the lines only appear on some Galaxy S24 Ultra units sold by American carriers. If you ordered your phone unlocked from Samsung, chances are you don't have to worry about this. The only reason why Galaxy S24 Ultra Owners who purchased their phone from a US carrier should be concerned because Samsung does not take responsibility or even allow the customer to exchange the defective device for a new one.
By requiring buyers to return their defective device and purchase a new phone, carriers are forcing their customers to lose any pre-order discounts they received, which is not fair to those who own a defective device. And some carriers charge a $50 restocking fee on returns. If your Galaxy S24 Ultra has this defect and you agree to return the phone and repurchase another device, make sure in advance that you do not pay any restocking fees. Also make sure you don't lose your pre-order discounts.
