Have you ever tried to install an iOS update on your iPhone only to find that your phone is stuck on the Apple logo? This is something that can happen without trying to update your
iPhone. And the good news is that there is a way to restart your iPhone and iPad if you ever find yourself in such a situation.
Apple Support released a video which shows you exactly what to do to get your Apple iPhone or iPad working again once it's stuck on the iconic Apple logo.
The
video begins by showing you how to force restart your device. If that doesn't work, the video will show you how to enter recovery mode. If the iPhone stuck on Apple logo is iPhone Do the exact same thing with the volume down button. Next, hold down the Power button on the right side until the screen goes black and the Apple logo reappears. That's it!
If force restart doesn't work, you will need to enter recovery mode
On an iPad without a Home button, quickly press and release the volume button closest to the top button. Then do the exact same thing with the volume button furthest from the top button. Then, hold down the top button until the screen goes black and the Apple logo reappears. On iPad units with a Home button, press and hold the top button and the Home button. Hold the buttons until your screen goes black and the Apple logo reappears.
If your device is still frozen, you will need to use a Mac or Windows computer and have a compatible cable. Connect the frozen device to a computer. Don't unplug it! If you're using a Mac running macOS Catalina or later, open Finder. If you're using MacOS Mojave or earlier, open iTunes. On a Windows computer, open Apple Devices or iTunes.
If you use Finder, on an iPhone iPhone SE or later, an iPhone 8 or an iPhone 8 Plus, quickly press and release the volume up button. Do the same with the volume down button. Next, press the Power button on the right side until the Recovery Mode screen appears, which may take a few moments.
Your Mac or Windows computer can help you update your iPhone or iPad
On an iPad without a Home button, quickly press and release the button closest to the top button. Then do the exact same thing with the volume button furthest from the top button. Next, hold down the top button until the Recovery Mode screen appears. This may take a few moments. On iPad units with a Home button, press and hold the top button and the Home button. Hold the buttons until the Recovery Mode screen appears. This might take a few moments.
On your computer screen, there should be an option to update your iPhone or iPad. Click Update and the latest compatible version of iOS or iPadOS will be installed on your device. Apple asks you to follow the prompts and keep your device connected as long as the Apple logo and progress bar are displayed on the screen. You may need to agree to the software's terms and conditions in order to install it and get your iPhone and iPad working again.
If you are unable to install the update for some reason, you will see a prompt asking you to perform a factory reset on the device. You will need to use a backup to restore your data, so be sure to back up your device before starting this journey. If the download takes more than 15 minutes, you will be kicked out of recovery mode and will have to start from scratch to access it again.
This is one of those Apple support videos that is important to have available, but that you hope you never need.
