Samsung Care expands its device self-repair program to more than 50 models،
Samsung is expand your self-repair program, offering a wider range of models, parts and categories to customers. Tech enthusiasts and environmentally conscious consumers can now take control of device repair with this empowerment shift. Samsung is partnering with Encompass Supply Chain Solutions, a leading repair parts provider, to expand its program. This expansion will now cover nearly 50 models, including smartphones, tablets, PCs, foldable products and home entertainment products. You no longer need to search everywhere for hard-to-find components or depend solely on authorized repair centers. In August 2022, the program was introduced and has since made significant progress. It now includes a total of 14 Galaxy devices, such as the S23 series and the Z Fold5. With this new extension, you can now easily resolve issues with cracked screens, dead batteries, or faulty speakers from the comfort of your living room. Mark Williams, vice president of customer service at Samsung Electronics America, emphasizes the importance of providing options to his customers. . “We know consumers want reliable, convenient repair options to keep their devices running. This expansion is another way Samsung is showing its continued commitment to providing choice to our customers.”
Image source: Samsung
But the benefits go far beyond simple convenience. The company is taking an important step toward reducing electronic waste by promoting device longevity. By using sustainable materials and offering quality repair options, they are helping to develop a more circular economy for their gadgets.
“Encompass has been a trusted distributor of Samsung OEM replacement parts for many years and this expansion into new product categories will play a vital role in enabling Samsung customers to easily repair their equipment and extend the life cycle of their products said Robert Coolidge, President and CEO of Encompass Supply Chain Solutions. “Samsung’s self-repair program aligns with Encompass’s goal of improving the accessibility of mission-critical parts for customers while reducing waste and delivering significant savings.”
Galaxy owners now have a wide range of self-repair options to choose from. Now you have the ability to repair a wide range of issues, going beyond just fixing cracked screens and broken charging ports. From speakers and SIM trays to side and volume keys, there's no limit to what you can fix. Galaxy Book owners can maximize the performance and longevity of their laptops by taking care of the left and right speakers and fan.
