Viber launches a unique Business Calls service

Viber announcement a rather unique service that allows users to make free international calls to landline numbers directly through its app, Business Calls. The new tool makes it easier for Viber users to track their orders, get help in the retail and delivery industries, or simply help them with their product requests. Specifically designed for businesses, the new service allows early adopters to create searchable business accounts with a built-in Viber. Business call button or add the tool to their existing accounts in the app.

“Rakuten Viber was the first messaging app to offer business messaging nine years ago, revolutionizing the way businesses communicate with their customers. Since then, we have developed a strong business messaging ecosystem and are now taking a significant step forward by introducing in-app business calling, a distinctive offering in the market.says Cristina Constandache, Director of Revenue at Rakuten Viber.

Additionally, users can initiate a call directly from a chat with a business. At the same time, brands will be able to include a Viber calling link on their websites to make it easier for customers to contact them.

Most importantly, all business calls will be free for customers, regardless of where they are calling from. It's also important to add that businesses can either designate a specific number for Viber or continue to use their regular call center number.

According to Viber, the new Business Calls service is now available worldwide. If you are a business, it is advisable to contact the Viber team to find out how to get started.