You might have been a little too hard on T-Mobile or maybe it's the reason some changes have been walked back

You might have been a little too hard on T-Mobile or maybe it’s the reason some changes have been walked back،

T-Mobile customers on old plans were shocked to learn last week that they would be forced to upgrade to new, more expensive plans. T Mobile apparently they wanted to automatically migrate customers, but customers needed to have the option to unsubscribe or revert to their old plans if they had already switched, although it was unclear if they would be able to keep their old plans indefinitely . .

Regardless, T Mobile subscribers were furious at the change and wondering what happened to T MobilePromises not to increase prices. Some clarity has now emerged on this subject and this indicates that T Mobile is not necessarily the villain we make him out to be.

T Mobile had positioned the move to newer plans with improved features as a way for customers to get the most out of its services. He said CNET that only a small number of customers would be affected. What size you ask? GOOD, The mobile report has the answer.

According to the media, only 1 percent of T Mobile customers will be affected by the change. This implies that only certain customers of the affected plans (Magenta, One, Magenta 55+, Simple Choice / Select Choice and Simple Choice Business) will be moved to newer plans. This is a relief, as previous reports suggested that all customers on old plans would be moved to new plans.

T Mobile is well aware of the backlash caused by the auto-migration report last week and is now training its teams to handle customers who may contact customer service and retail services about any potential changes in their plans.

According to an internal document consulted by The mobile reportcustomers will be notified before any changes are made.

Although it’s certainly reassuring to hear that T Mobile will be communicated about the changes and it intends to move only a few customers to new packages, given the series of controversial changes that the carrier has introduced in recent times, it is difficult not to be skeptical about each of its movements.

In this case, the internal document that first leaked T MobileThe plan to migrate customers to new plans, which for some customers would have cost $120 more than their existing deal, meant all customers would be moved and has now been removed from internal systems. That’s not very confidence-inspiring now, is it?

A previously leaked document implied that all customers on older plans would be moved to more expensive plans.

And then the question arises: what is the guarantee that T Mobile Won’t it make adverse changes to other plans or force Sprint customers to upgrade to more expensive plans?

After all, even if a small number of customers are migrated to new plans, the fact that it’s an opt-out change rather than an opt-in change suggests the company could end up profiting from those who don’t read all emails. and the texts they receive carefully.

Additionally, the latest report makes us wonder if T Mobile had always intended to move only some customers to new plans or whether this change was made after heavy criticism online.

Regardless, no changes have been made so far and are expected to happen next month. It’s unclear how long customers will have to return to their old plans once they upgrade to a new one.