Pushy T-Mobile rep refused to sell customer a new iPhone unless he bought accessories too

Pushy T-Mobile rep refused to sell customer a new iPhone unless he bought accessories too،

Most salespeople working in wireless carriers' retail stores are not phone enthusiasts and don't follow the industry.

Apart from a few representatives who are truly phone enthusiasts and who read TelephoneArena and the other everyday guys, most wouldn't care if they sold stationery supplies or men's underwear as long as they could get a cut of the sales. And the worst type of sales rep is one who is arrogant. It's not enough that you're willing to go without lunch for three weeks to buy a new iPhone, but they want you to buy accessories, add a new line and increase the bottom line. But maybe it's not their fault.

Remember, a representative working in a wireless carrier's retail store usually doesn't like phones like you do. T-Mobile's Pushy rep refused to sell a customer a new iPhone unless they also purchased accessories.

Remember, a representative working in a wireless carrier's retail store is usually not interested in phones like you are.

Discover this experience which a Reddit subscriber with the username 98Saman experienced when he went to a local T-Mobile store to buy his brother an iPhone 15 as a gift (by the way, how can I join this family?). The Redditor wrote: “The lady helping me tried really hard to get me to add (sic) a line or other promotional BS stuff. I refused and said I just wanted a iPhone15 and I want to activate one of my existing lines on this one and I have no problem with the full retail price.”

He continues: “After a few minutes, she told me that I could only get an iPhone without a promotion if I bought a case, a screen protector and a USBC charger (total of $210!!!). This was literally my worst experience with T Mobile so far. I was so upset and left. I received the same iPhone from the Apple Store an hour later with ZERO PRESSURE to make me buy overpriced accessories. I just don't understand this…why T Mobile stores like that???

The answer is that the representative must meet a quota. And since the consumer has expressed his desire to purchase the iPhone15, he was like freshly unwrapped raw meat exposed to an alligator. If you need to buy from your carrier to get a great deal, order online or by phone. You're less likely to be pressured to add accessories this way.

Unless there's a spectacular deal, your best bet is to order your new phone online or from the manufacturer.

It's really not strange that the rep doesn't sell one iPhone15 to a customer without adding accessories or a new line to the purchase. And the fact that she didn't mind letting a living person leave the store empty-handed can be explained, and we will very soon. A current representative for an unnamed carrier explained that if you want to buy a new phone without having to add a line or take out insurance, simply order the device during in-store pickup. Otherwise, he says such orders are a waste of salespeople's time and destroy their metrics.

A nameless one T Mobile The representative agreed with the reasons mentioned above which explained the T Mobile Aggressive behavior of the saleswoman. “As a mobile rep (sic), I understand why she did it. They tied so many metrics to the upgrades it's ridiculous. An upgrade can affect our insurance attachment rates, our accessory prices. T Mobile is very focused on this right now and it's so boring. “

As for why she let the consumer walk out of the store without making a sale, reps earn their biggest commissions on online upgrades, add-ons, and accessory and insurance sales. I'm just selling it iPhone15 that the consumer wanted to buy for his brother could have brought him very little income. So she rolled the dice hoping to get a higher score and came up empty this time. Next time, she might hit a home run.