Google steps up product assistance with new AI-powered assistant

From the creation of DeepMind in 2011 to the development of powerful language models like Bard and Gemini, Google has been working to integrate AI into its products. Just look at the latest Pixel 8 and Pixel 8 Pro, which feature innovative generative AI features, especially in the camera. Now the company is integrating AI into its support pages, making it easier for users to get help. 9to5Google reports, the tech giant has quietly introduced an AI-based assistant to some Google help pages. This new feature, currently available for Maps, Play Store, Messages, and Account support pages, allows users to easily access help and troubleshooting tips directly from the support pages.

When you visit the support page for one of these products, you'll see a handy “Need help?” » The icon appears in the lower right corner. By clicking on this icon, the AI ​​support assistant is prompted to initiate a conversation with the user.

The wizard initially presents a selection of automatically generated queries related to the specific support page visited. Users can click on these queries to access detailed solutions and links to relevant blog posts.

But if the predefined suggestions don't solve your problem, you can ask specific questions directly. Once you get a response, you can give it a thumbs up or thumbs down to show how helpful it was. You can also review the support documents that provided the information for further clarity.