Some Motorola Razr+ users are not receiving software updates

Some Motorola Razr+ users are not receiving software updates،

The Motorola Razr+ (aka the Razr 40 Ultra), currently on sale by the manufacturer for $699.99 (a cut of $300 or 30%), has some excellent features for a foldable clamshell pinball machine. The best feature is the external 3.6-inch Quick View display which could theoretically allow you to use the phone for just about anything you want without having to open the device and expose that 3.6-inch P-OLED display. 6.9 inches.

Save 30% or $300 on the Motorola Razr+

However, there appears to be an issue with some units failing to get over-the-air (OTA) software updates. On a Lenovo forum page (Motorola's parent company), some Razr+/Razr 40 Ultra users are complaining that they haven't received updates for months. The thread started in August and continues today.

US Razr+ owner Melisa wrote to Lenovo on Tuesday: “I just found this thread and encountered the same issue. I bought the phone when it was released in June and never got a single update. My phone is on May 1, 2023 security patch. Version T1TZ33.3-62-25. Screenshots attached to confirm. Can I get help to resolve this issue and also receive the latest security patches?” Her screenshots show that she has no update history and that the phone is running the security patch. security of May 1st.”

The Motorola Razr+ has a 3.6-inch external display called Quick View

Some Razr+ users with Windows PCs have downloaded Rescue and Smart Assistant (RSA) to get software updates for their Razr+. However, using it will automatically wipe your phone and perform a dreaded factory reset. For this reason, and as RSA is not offered to Linux and Mac users, it should not be considered an alternative that all Razr+ users can use to get up to speed with regards to their software updates .

A Motorola Razr+ user hasn't received any updates since purchasing the phone and is running the May 1 security patch.

Motorola is working to resolve this issue, but responses from company employees on Lenovo's board show that the company has been trying to find a solution for months. But sometimes a miracle happens. A post from Reddit user muavindecocuktu, which was just released on the platform yesterday, says: “Thanks, this was fixed for me somehow. Now I have the November 1st update. It started updated several times in a row.” His Razr+ was stuck on the May 1 security update.

If your Razr+ or Razr 40 Ultra is not showing OTA updates, we suggest you contact Motorola immediately. In the United States, the number is 1-800-734-5870. Or you can visit the US product support page by by clicking on this link.