U.K. delivery firms accused of ripping off iPhone 15 Pro Max buyers،
Imagine ordering an
iPhone 15 Pro Max directly from the Apple Store but when the phone arrives, it’s a fake, or an iPhone 14, or an iPhone SE. This seems to be happening too often in the UK as complaints have arisen.
on the Apple community forum (via
AppleInsider). Check out this post from a user named “Sabila89” who writes: “We ordered 2 iPhone15 Pro Max for delivery from Apple and the phones delivered are iPhone 14 Pro Max, with blocked IMEI numbers. Now Apple is not refunding us .We “We have been cheated out of our hard earned money. Can anyone tell us how to proceed in this situation?”
Several UK consumers ordered an iPhone 15 Pro Max from Apple and received another device instead
A similar situation occurred with several UK consumers, including one using the name “RobWhistler” who wrote: “I ordered a iPhone 15 Pro Max in Blue Titanium and received a fake iPhone 14 Pro Max – realized after opening the box and seeing a Lightning port on the bottom instead of a USB-C! Reported to Apple, reported to the police, reported to Barclays. Nobody cares and I have been told that after two investigations by Apple and one by Barclays, no further action will be taken, no refund, no replacement.”
A poster with the username “Chris-J-88” on the community forum ordered iPhone 15 Pro Max from Apple and I received a purple iPhone 14 Pro Max. He gave us some insight into how Apple defends itself against these strange occurrences. He wrote: “One of their representatives told me there was no way they could have put the 14 in there by mistake, so it must have been changed after they shipped. »
He added: “What worries me is that they contacted the carrier and they said that no one [on] their end had affected him, so Apple now concludes that it must be me who is trying to defraud them. Surely they can see where the 15 is/has been activated. I can’t believe I bought a phone for £1,200, received the wrong item and have to accept it.”
But Apple now seems to understand that something sneaky is going on with the shipments of the
iPhone 15 Pro Max in the
United Kingdom The aforementioned “Chris-J-88” sent an email to Tim Cook with the exact dates and details, including the date he called the police about the incident. “Chris-J-88” explains how his story ended. I received a call from a gentleman at the European headquarters about a
week later. He took a few days to review the file and then contacted me to confirm that they would replace the bad device, which I received the next day.”
Delivery companies may have been involved
A British consumer who received a iPhone SE instead of iPhone 15 Pro Max he ordered and noticed that the iPhone SE had a sticker for an operator called Tesco Mobile. It turned out that Tesco had recently stopped using a delivery service called DPD for telephone deliveries because many customers were complaining about not receiving the phones they had ordered. A person who complained about their order being wrong discovered that the delivery driver involved in the disappearance of their iPhone had recently been fired by the company.
Besides DPD, which reportedly has a poor reputation in the UK for reliable deliveries, DHL has also been implicated in some incorrect shipments. Given that two of those who complained on the Apple community forum received the correct phone after emailing Tim CookThis would be the way to go if you can get the executive’s email address.
“Chris-J-88” has a suggestion for those who receive the phone they paid for from Apple. He says: “When the replacement arrived, I asked the courier to record me opening it in front of them to avoid a repeat, also making sure to capture the serial number on the device box. »
If you live in the UK and are looking to buy a iPhone 15 Pro Maxyou may want to visit the nearest Apple Store and purchase your new phone in person.
